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Privacy Policy

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Privacy Policy


The Core Network Help Privacy Policy which is an integral part of Terms of Service, is incorporated here by reference. If you have not yet reviewed the Core Network Help Privacy Policy, then please do so prior to agreeing to these Terms of Service. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to Core Network Help over the telephone, electronically or otherwise, is not confidential or proprietary to you.


Core Network Help, collects your Personal Information only where it is required in order to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services. Core Network Help does not intentionally collective "sensitive personal information," which induces, for example, Personal Information specifying medical or health conditions, racial or ethnic origin, or trade union membership.

Core Network Help, collects your Personal Information at a variety of points, including when you visit the Web Site, subscribe a service letter, place an order, (which may require you to provide Personal Information, including a credit card number, to our payment provider PayPal), sign in Core Network Help client, request services or take part in other activities on our Web Site. When you register or subscribe our service letter, you will be provided with an option to opt-out of receiving promotional information on our products and services. Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.

Core Network Help is committed to protecting your privacy. Core Network Help will not, under any circumstances, rent or sell your Personal Information, nor does Core Network Help trade or exchange mailing lists with any other organization. Core Network Help may disclose your Personal Information, or other information that we receive in the course of our interactions with you, when we believe that disclosure is (a) required by law, (b) necessary to protect the rights, property or safety of Core Network Help or its employees, its customers, or others, and/or (c) is necessary to comply with a lawful request, court order, or legal process served on Core Network Help. If you choose to contact Core Network Help via Core Network Help client or online chat, there will be no information stored by Core Network Help. However, you may be asked to provide an email address and a valid username to get properly supported.


Core Network Help, uses "cookies" to collect non-Personal Information that enables us to better understand and improve the usability, performance and effectiveness of Core Network Help's Web Site, and for reporting purposes to track sales. The information that Core Network Help collects is not personally identifiable and contains no Personal Information. Cookies are unique text files sent to your browser and stored on your computer. We do not store any Personal Information with these cookies. If you do not want Core Network Help to attach cookies to your browser, you can set your browser options to reject cookies or notify you when the Web Site tries to put a cookie in your browser software.


Unless otherwise specified, the Services, Materials and Software are for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.


As a condition of your use of the Core Network Help Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Service. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Core Network Help server, or the network(s) connected to any Core Network Help server, or interfere with any other party's use and enjoyment of any of the Core Network Help Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any Core Network Help Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any Core Network Help server or to any of the Core Network Help Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any Core Network Help Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.

FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION: Though Core Network Help, has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to Core Network Help's "fair use" policy. Under this policy, if at any time, in Core Network Help's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Core Network Help reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, Core Network Help reserves the right to suspend or terminate any Subscription Services of any Subscriber that Core Network Help, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Core Network Help; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.


Core Network Help, reserves the right to amend the Terms and Condition, and the Core Network Help Portal at any time by (a) posting a revised version of the Terms of Service on the Core Network Help Portal, or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Core Network Help in connection with registration. You are responsible for regularly reviewing the Core Network Help website to be notified of any amendments to the Terms of Service. Your use of the Core Network Help Portal, or the Services after an amendment to the Terms of Service shall be deemed acceptance by you of the amended Terms of Service

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